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I uploaded an electronic bank statement or a bill for utility services, but they were rejected

  • You might have uploaded a screenshot. Electronic documents are accepted only in PDF format.
  • Make sure that you do not violate the laws of your country, providing electronic documents. You may check up the list of accepted documents,  following this link[|]
  • Make sure that the document reads your name, address, electronic stamp (seal) and signature or barcode/QR code.
  • Make sure that the document is not older than 3 months.
  • Make sure that the information in the document fully matches the personal data of your trading account.

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